Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Return Policy

We allow return products in its original packaging, so please keep the original shipping packaging (original boxes and packaging materials) after purchase in case you might use our trial policy.

You may either request to return (or exchange) by contacting our Customer Service Department at info@dotiti.com

You are eligible to return (& exchange) within a 30-day period if the product is defective or damaged. No returns can be issued after 30 days.

How to initiate a return:

  • Photographic evidence showing products are still in like-new condition, and have been properly packaged into original packaging must be provided,
  • Within the 30-day trial, our support team will issue a full refund upon receiving the product in the original packaging and in like-new condition,
  • You will be sent a new exchanged item equivalent to the value of the returned item in case you request for exchange

Please note that:

  • The refund will be processed 2-3 days after we receive the product. And it might take 3 to 5 business days for the refund amount to be posted to your account
  • A reasonable restocking fee (maximum 30%) will be applied for any product that does not meet aforementioned requirements

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Return warehouse address:

DOTITI WAREHOUSE

14460 Myford Rd

Irvine, CA, 92606

USA

Refund Policy

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us Page or by sending an email to info@dotiti.com, specifying the reference number of the order.